Carlo's Gourmet Pizzaria

Labor Issues Arise, in Comes Glyde Dine-in

Overview

Carlo's Gourmet Pizza serves Monmouth County within the central part of New Jersey with their gourmet range of Italian food and pizzas. With the onset of COVID-19, Carlo's had lost a great deal of their staff and was looking for ways to still serve their guests in the same capacity as they were before. To help alleviate that, Glyde Dine-in had stepped in. Carlo's guests were able to order right from their seats, sending orders right into Carlo's kitchen. With the incoming months of warm weather, their outdoor dining greatly benefited from the guests' ability to order right from their seats without needing to walk into the restaurant for any request.

Process

Carlo's had onboarded Glyde Dine-in for both their outdoor and indoor seating arragement. This allowed the back of house employees to focus on the work in the kitchen to deliver the freshest pizzas they could to the guests seated outside.

Results

With the aid of Glyde's dine-in platform, even with the front of house staff more than halved, Carlo's was able to operate at full capacity in volume of orders. Along with that checksizes were increased with Glyde's upselling and cross-selling systems.

12% increase in checksizes

Equal ordering capacity covered with limited staff

During these times a lot of businesses had to change the procedures and develop a new way of doing business. This app was everything we needed! Not only has this app helped with the hit that we took from a financial aspect, this has been a positive in helping reduce overhead cost and increasing checksizes. With a friendly design and easy to use interface, it gives all my customers a positive experience, I couldn't have designed it better myself. To top it off, my experience with the Glyde team has exceeded all of my expectations, and I can't wait to see what's to come in the future.
John - Owner at Carlo's Pizza