Top 5 emerging technologies and how they are being used.

May 15, 2023
Eklavya Patel
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The restaurant industry is constantly evolving, and technology is playing a major role in this evolution. In recent years, we have seen a number of new technologies emerge that are changing the way restaurants operate. These technologies are helping restaurants to improve efficiency, customer service, and profitability.

  • Artificial intelligence (AI): AI is being used in a variety of ways in the restaurant industry, from automating tasks like customer service and inventory management to creating personalized dining experiences. For example, AI-powered chatbots can answer customer questions, take orders, and even make recommendations. AI can also be used to analyze customer data to identify trends and patterns that can be used to improve the customer experience.
    uses AI to automate tasks like customer service and inventory management. This has helped the company to improve efficiency and reduce costs.
  • Virtual reality (VR) and augmented reality (AR)**: VR and AR are still in their early stages of development, but they have the potential to revolutionize the restaurant industry. VR can be used to create immersive dining experiences that transport customers to new places or worlds. AR can be used to provide customers with additional information about food and drinks, or to create interactive games and experiences.
    Domino's uses VR to create immersive dining experiences. Customers can use VR headsets to "visit" Domino's restaurants in different parts of the world.
  • Self-service kiosks and mobile ordering are becoming increasingly popular in the restaurant industry. These technologies allow customers to order and pay for food without having to wait in line. This can free up staff to focus on other tasks, such as preparing food and serving customers.
    uses AR to provide customers with additional information about food and drinks. Customers can use the McDonald's app to scan food items and learn about their ingredients, nutritional information, and cooking process.
  • Online ordering and delivery have become essential for restaurants in recent years. These services allow customers to order food from the comfort of their own homes. This is especially popular with busy professionals and families.
    uses self-service kiosks and mobile ordering to allow customers to order and pay for food without having to wait in line. This has helped the company to improve customer satisfaction and reduce wait times.
  • Payment technology is also evolving rapidly. Contactless payment is becoming increasingly popular, as it is more convenient and hygienic than traditional methods of payment.
    Glyde offers an intuitive and seamless payment experience for casual dining restaurant guests. Restaurants save valuable time and increase table turn over. Guests can split their check in the way they want, right through their phones. Learn more about Glyde's payment technology :

These are just a few of the emerging technologies that are changing the restaurant industry. As these technologies continue to develop, we can expect to see even more innovation in the years to come.

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